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FlashFixers General FAQs
FlashFixers Recovery Lab FAQs
ImageRecall 2 General FAQs
ImageRecall 2 Download FAQs
ImageRecall 2 Technical FAQs

Can you explain more about your products and services?
FlashFixers Image Recovery Labs recover lost images from flash memory cards, whether these images were accidentally deleted, formatted, or corrupted. We support all the leading card form factors from all manufacturers including CompactFlash, SmartMedia, Memory Stick, SecureDigital Card, MultiMediaCard, xD Picture Card, and Microdrive. We are also the North American distributors for ImageRecall 2, the world's leading do-it-yourself recovery software for immediate retrieval of lost image, data, sound, and video files. ImageRecall 2 works with all types of flash memory cards and other kinds of removable media..

Why is FlashFixers different than other recovery services?
We have the highest recovery rate for digital media of any recovery service, over 95% when data exists on the card. Customers tell us we recover images and data from media that other labs could not recover. Our professionally trained staff is ready to answer your recovery questions. FlashFixers expert lab technicians have years of experience working with flash memory cards that is unrivalled in the industry. Our company is often recommended by the world's leading card and camera manufacturers including Olympus, Fuji, Canon, and others.

FlashFixers Recovery Lab FAQs
How does your lab service work?
You complete our Service Request Form and send it to us with your flash memory card. Our Image Recovery Labs will attempt to recover your lost or missing files. Any recovered files are copied to a CD-R and sent back to you with your memory card.

How much does the recovery service cost?
Evaluation for flash media cards is free. Recovery prices start at $45. The recovered files are copied to CD/DVD at $15 each. There is no charge for standard return shipping by first class mail. More shipping options are available.

Should I do anything before sending you my damaged card?
Once you've decided to send your card to , don't do anything further to the card. Do not attempt to format, or write additional files or pictures to the card. Package the card carefully in a well padded envelope or box, complete the Service Request Form and send the card to .

How long does it take?
Most files from cards can be recovered within 24 to 48 hours from the time they are received. Occasionally, more difficult recoveries can take 3-5 business days. There is no additional charge for premium service.

What is the success rate?
Historically, files from over 95% of cards are recovered if picture data is present. Successful recovery of deleted files or formatted cards is camera-dependent. Some camera use full zeroing formats (e.g. Fuji, Sony, and Olympus) that overwrite the data and cannot recovered.

Can I recover the deleted/damaged files myself?
Yes it may be possible if you use an image recovery program like ImageRecall which does not write to the card in any way. Be careful, some general file utility recovery programs (e.g. Norton Undelete) can write incorrect file descriptors to the card and cause the actual data content to become garbled. This makes a secondary recovery process more difficult or impossible.

Do you do anything to the card before it is returned?
We do not modify or format the card in any way. Our recovery process is non-destructive and does not require writing to the card. Recovered files are extracted and sent to you via CD or email.

Can I reuse the damaged card once it is returned?
Yes, in most cases. Follow the manufacturer's recommendation for formatting the card first. FlashFixers also offers a free low-level format. You can also purchase a lifetime recovery warranty for only $10 per card.

Do you only recover damaged memory cards only from digital cameras?
Though the majority of recoveries sent in to are for digital images, FlashFixers can also recover files from just about any format of lost data including sound files, movies files, data files and others.

ImageRecall 2 General FAQs
What is ImageRecall 2?
ImageRecall 2 is an easy-to-use, fast and universal image recovery software used to recover lost or missing images from all the popular types of flash memory cards. It has a simple, GUI interface that is easy to learn with no expert knowledge required. It also include advanced professional features not found on any other image recovery program.

What are the advanced professional features?
There are three new advanced professional features in ImageRecall 2. A CD Writer allows users to save recovered photos directly to CD. Card Check tests memory cards for errors, and Secure Erase completely deletes all data from memory cards.

How much does ImageRecall 2 cost?
ImageRecall 2 can be downloaded from this FlashFixers Web site for $39.95. A backup CD can be ordered for $6 more. A commercial license, for photo retailers and service labs that perform occasional photo recovery, is priced at $129.95. This fee includes FlashFixers service discounts and other benefits.

I like to try before I buy. Is there a free demo version available?
Yes, the Demo version recovers the first ten images it finds on the card. These are the actual full size images not just thumbnails. These recovered images can be edited or saved. The Demo version has all the same basic recovery feature as the Full version, only with a ten image recovery limit.

What are the sytem requirements?
ImageRecall 2 runs on Windows 9x/ME/NT/2000 or Mac OS 9.1 or later, and irequires 32MB RAM (128MB for Windows XP or Mac OS/X), 8MB hard disk space, plus additional drive space for recovered images. You will also need a USB card reader or card adapter that enables the flash memory card to appear as a removable media device.

What types of digital media are supported?
ImageRecall 2 recovers files from all types of flash memory cards including CompactFlash, SmartMedia, Secure Digial, Memory Stick, Microdrive, MultiMedia Card, and xD Picture Card. ImageRecall 2 also recovers data from any other type removable media that appears as a letter drive including ZIP, JAZZ, Floppy, USB Memory Drives, and hard drives. ImageRecall 2 does not recover files from CDs or DVDs.

How many different file formats do you recover?
ImageRecall 2 recovers over 20 different file formats for images, video, sound and data. This is more than any other image recovery software program. The formats supported are JPG, JPEG, CRW, RAF, BMP, X3F, TIF, PNG, DOC, XLS, PPT, PST, PDF, ZIP, PSD, AVI, MOV, WAV, WMA, MP3 and RIFF.

ImageRecall 2 Download FAQs
How does the download process work?
Once your credit card payment has been accepted, you will next receive several emails from FlashFixers. The first email we send you is your payment receipt. The second email confirms your password and contains a link to download the software. A third email is also sent if you chose to have the software sent to you as an attachment.

I ordered the software but did not get the email with the download link.
Our emails contain no spam but they are sometimes blocked by Spam blocking software because of the link. Check your Spam or deleted messages folder to be sure our email did not end up there. If more than one hour has passed and you still have not received the link to download ImageRecall, call our toll free support line at 888-834-9377 or send an email to service@FlashFixers.com and we will fix the problem.

I clicked on the download link but nothing happened. Now what do I do?
Some browsers or email programs do not support web access within a message. Cut and paste the download link directly into your web browser address line and try again. If you are still having problems, please call our toll free support line at 888-834-9377 or write Customer Service (service@FlashFixers.com) and they will be happy to assist you.

I bought the original ImageRecall program. How can I upgradecall to ImageReacall 2?
Anyone purchasing ImageRecall after August 1, 2003 is eligible for a free upgrade via download. Go to our upgrades page and enter your name and email or customer ID from you ordered the software. Anyone who purchased ImageRecall can also order an ImageRecall 2 backup CD for $6 (PC or Mac) or $10 (both PC and Mac versions together).

I wasn't able to recover the images myself, are there other options?
Yes. You can send the card to our Image Recovery labs. Our expert technicians have years of experience recovering lost data from flash memory cards. They will thoroughly evaluate your card, extract your images or data from the card where possible using state-of-the-art equipment, perform a quality check of the recovered images, and finally copy the files to a Recovery CD. Both Recovery CD and your flash memory card are returned to you for one flat fee.

ImageRecall 2 Technical FAQs
My card is plugged into the camerand connected to the computer via a USB cable. Why can't ImageRecall 2 find the letter drive?
ImageRecall 2 requires a standard USB card reader or PCMCIA adapter to recognize the memory card. Camera manufacturers often use their own proprietary interface that launches their own imaging software. These custom USB interfaces do not behave in a standard way, for example these cards are not visible as a removable media drive from Windows My Computer.

ImageRecall 2 is getting back images and pictures not from my camera. How come?
Verify that you have selected the removable media drive in Step 1. Some customers have instead selected their C: drive as their drive to be recovered. Not only does is this not recommended (because recovered files are saved on the C: drive) but unexpected images from the Internet cache and elsewhere may appear! Erase the Recovered Images and try again, this time selecting the removable media drive.

After using ImageRecall 2, I have thousands of read errors, but no recovered images. What next?
Conact our Customer Service department for a free consultation. The card likely has corruptied sectors that prevent normal access by the computer's operating system. You may be asked to send your card to FlashFixers image Recovery Labs where their specialized equpment may be able to bypass the corruption and recover your images.

Why am I getting an LBC error when I try to run ImageRecall 2?
The card is not being recognized by ImageRecall 2. Check to make sure that you have selected in ImageRecall 2, Step 1 the letter drive of the removable media and are using a card reader or adapter. If the memory card is dead and completely non-responsive, you may also get this error message.

Will ImageRecall 2 work for hard drives?
ImageRecall 2 is optimized for recovery from removable media especially flash memory cards. It will work with other types of removable media including hard drives and USB memory drives. ImageRecall 2 is not recommended for hard drive recovery of the C: or main drive, because the recovered image are saved there. However it will work satisfactorily with other internal external hard drives.