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ImageRecall FAQs

Questions about FlashFixers or our Lab Recovery Service? Then check out our FlashFixers Service FAQs.

I bought (or received) an earlier version of the ImageRecall program. How can I upgrade to ImageRecall 4 Don't Panic Photo Edition?
You can place your order online at the ImageRecall Upgrades page. Select your version (Windows or Mac OS). The cost of the upgrade is $19.97. To accept your order we will need to verify either your order ID or the UPC number on your CD jacket. If you purchased ImageRecall after January 1, 2008 from our website, you are eligible for a free upgrade via download. Send an email to sales@flashfixers.com with 'Subject: Free Upgrade'  along with your name, address, phone number and approximate purchase date to qualify.

I received the CD Don't Panic Photo Edition but it does not finish installation. The message reads, "Error 1334. The file 'imagethumbnailcp.ocx1 cannot be installed because the file cannot be found etc." How do I resolve this issue?
Send an email to support@flashfixers.com with 'Subject: 1334 Error' and we will send you information and a link to a new download that fixes this problem.

I ordered the software but did not get the email with the download link.
Our emails contain no spam but they are sometimes held up by Spam blocking software. Check your Spam or deleted messages folder to be sure our email did not end up there. If more than one hour has passed and you still have not received the link to download ImageRecall, send an email to service@FlashFixers.com.

I bought a camera/accessories kit online and received the CD Don't Panic Photo Edition as part of a package deal. How do I obtain a Product Serial Number in order to activate it?  After you install the software for the first time, it requires a Product Serial Number be entered in order to activate the software. Go to the link www.flashfixers.com/product-sn to request your Product Serial Number. Additional instructions are printed on the CD jacket.

I downloaded ImageRecall Don't Panic Photo Edition and got a Product Serial Number to activate on my laptop. When I tried to install DPPE on my desktop, using the same Product Serial Number, the Activation fails. Why?  The Product Serial Number can only be used once for a single computer. You will need to purchase another license to receive a Product Serial Number for a second computer. An exception is a computer hardware upgrade. Send your request to sales@flashfixers.com with 'Subject: Hardware Upgrade' and include your name, address, phone number.

I have a previous version of ImageRecall and just upgrade my computer to Windows 7 64bit. I tried to ImageRecall but I got an error. Is there a patch for this?  Earlier versions of ImageRecall do not support 64-bit OS.  You will need to upgrade to ImageRecall 4 Don't Panic Photo Edition. The cost of the upgrade is $19.97 (or free if you purchased form our website after January 1, 2008).

I have ImageRecall 3 and can't find my Serial Key to install the program on my new computer. How do I obtain a replacement serial key?
Send an email to support@flashfixers.com with 'Subject: IR3 Lost Serial Key'.  Include you  name, address, phone number and approximate purchase date. We will verify your original order and send you a replacement Serial Key by email. 

My card is plugged into the camera and connected to the computer via a USB cable. Why can't ImageRecall find the letter drive?
ImageRecall requires that a standard USB card reader or PC adapter is used to recognize the memory card. Camera manufacturers often use proprietary interface that launches their own imaging software. These custom USB interfaces do not behave in a standard way. If the card is not visible as a removable media drive in Windows, recovery software won't work.

I used ImageRecall and wasn't able to recover the images myself. Are there any other options?
Yes. You can send the card to FlashFixers Recovery labs. Our expert technicians have years of experience recovering lost data from flash memory cards. They will thoroughly evaluate your card, extract your images or data from the card where possible using state-of-the-art equipment, perform a quality check of the recovered images, and finally copy the files to a Recovery CD. Both Recovery CD and your flash memory card are returned to you for one flat fee.

Will ImageRecall work for hard drives?
The current ImageRecall 4 Don't Panic Photo Edition  does not work for hard drive recovery. The software only recognizes removable media drives such as memory cards and USB flash drives. Earlier versions of ImageRecall may work in some cases for hard drive recovery, but these recovery attempts are not supported by FlashFixers.