Service FAQs
Have questions about ImageRecall software? Then go to our ImageRecall Product FAQs.
FlashFixers General
Who is FlashFixers?
FlashFixers is a professional recovery service that specializes in recovery of digital images and data from flash memory cards, USB memory drives, hard drives, and other digital devices.
Can you explain more about your products and services?
FlashFixers Recovery Labs specialize in recovering lost images and data from all types of storage media, especially from flash memory cards. This includes recovery of images accidentally deleted, formatted, or corrupted. We support all the leading card form factors from all manufacturers including SD (SecureDigital) Card, CF (CompactFlash) Card, Memory Stick (Duo and Pro), xD Picture Card, SmartMedia, MMC (MultiMediaCard), and Microdrive. We are also the US distributors for ImageRecall, the world's leading do-it-yourself recovery software for immediate retrieval of lost image, data, sound, and video files. Now in its fourth major release, ImageRecall Don't Panic Photo Edition and Don't Panic Mobile Edition recovers the most common picture, video and sound file formats, and works with all types of flash memory cards and other kinds of removable media.
Why is FlashFixers different than other recovery services?
We have the highest recovery rate for digital media of any recovery service - over 95% when data exists on the card. Customers tell us we recover images and data from media that other labs could not recover. Our professionally trained staff is ready to answer your recovery questions. FlashFixers expert lab technicians have years of experience working with flash memory cards that is unrivalled in the industry. Our company is often recommended by the world's leading card and camera manufacturers including Olympus, Fuji, Canon, and others.
FlashFixers Recovery Lab
How does your lab service work?
You complete our Service Request Form and send it to us with your flash memory card. Our Image Recovery Labs will attempt to recover your lost or missing files. Any recovered files are copied to a CD-R and sent back to you with your memory card.
How much does the recovery service cost?
Evaluation for flash media cards is free. Recovery prices start at $45. The price includes saving a copy of the recovered files CD/DVD, free lifetime recoveries for that memory card, and return shipping by first class mail. For hard drives, there is a $50 evaluation fee.
Memory Card
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| Price | 2GB or Less
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| 39.99 | Over 2GB
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| 64.99 | Memory Chip Extraction
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| 295.00 | Hard Drives
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| 50.00 Evaluation
Recovery Price Varies
| Other Digital Media:
CDs/DVDs/iPODs
MP3 Players/ Cell Phones
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Call for Pricing
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Should I do anything before sending you my damaged card?
Once you've decided to send your card to , don't do anything further to the card. Do not attempt to format, or write additional files or pictures to the card. Package the card carefully in a well padded envelope or box, complete the Service Request Form and send the card to the address listed on the form.
How long does it take?
Most files from cards can be recovered within 24 to 48 hours from the time they are received. Occasionally, more difficult recoveries can take 3-5 business days. There is no additional charge for premium service.
What is the success rate?
Historically, files from over 95% of cards are recovered if picture data is present. Successful recovery of deleted files or formatted cards is camera-dependent. Some camera use full zeroing formats (e.g. Fuji, Sony, and Olympus) that overwrite the data and cannot recovered.
Can I recover the deleted/damaged files myself?
Yes it may be possible if you use an image recovery program like ImageRecall which does not write to the card in any way. Be careful, some general file utility recovery programs (e.g. Norton Undelete) can write incorrect file descriptors to the card and cause the actual data content to become garbled. This makes a secondary recovery process more difficult or impossible.
Do you do anything to the card before it is returned?
We do not modify or format the card in any way. Our recovery process is non-destructive and does not require writing to the card. Recovered files are extracted and sent to you via CD or email.
Can I reuse the damaged card once it is returned?
Yes, in most cases. Follow the manufacturer's recommendation for formatting the card first. FlashFixers also offers a free low-level format. You can also purchase a lifetime recovery warranty for only $10 per card.
Do you only recover damaged memory cards only from digital cameras?
Though the majority of recoveries sent in to are for digital images, FlashFixers can also recover files from just about any format of lost data including sound files, movies files, data files and others.
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