www.flashfixers.com

Have questions about ImageRecall software? Then go to our ImageRecall Product FAQs.

FlashFixers Recovery Lab

How does your lab service work?

You complete our Service Request Form and send it to us with your flash memory card. Our Image Recovery Labs will attempt to recover your lost or missing files. Any recovered files are copied to a CD-R and sent back to you with your memory card.

How much does the recovery service cost?

Evaluation for flash media cards is free. Recovery prices start at $45. The price includes saving a copy of the recovered files CD/DVD, free lifetime recoveries for that memory card, and return shipping by first class mail. For hard drives, there is a $50 evaluation fee.

Memory Card			Price
2GB or Less			39.99
Over 2GB			64.99
Memory Chip Extraction			295.00
Hard Drives			50.00 Evaluation Recovery Price Varies
Other Digital Media: CDs/DVDs/iPODs MP3 Players/ Cell Phones			Call for Pricing

Should I do anything before sending you my damaged card?
Once you've decided to send your card to , don't do anything further to the card. Do not attempt to format, or write additional files or pictures to the card. Package the card carefully in a well padded envelope or box, complete the Service Request Form and send the card to the address listed on the form.

How long does it take?
Most files from cards can be recovered within 24 to 48 hours from the time they are received. Occasionally, more difficult recoveries can take 3-5 business days. There is no additional charge for premium service.

What is the success rate? }
Historically, files from over 95% of cards are recovered if picture data is present. Successful recovery of deleted files or formatted cards is camera-dependent. Some camera use full zeroing formats (e.g. Fuji, Sony, and Olympus) that overwrite the data and cannot recovered.

Can I recover the deleted/damaged files myself?
Yes it may be possible if you use an image recovery program like ImageRecall which does not write to the card in any way. Be careful, some general file utility recovery programs (e.g. Norton Undelete) can write incorrect file descriptors to the card and cause the actual data content to become garbled. This makes a secondary recovery process more difficult or impossible.

Do you do anything to the card before it is returned?
We do not modify or format the card in any way. Our recovery process is non-destructive and does not require writing to the card. Recovered files are extracted and sent to you via CD or email.

Can I reuse the damaged card once it is returned?
Yes, in most cases. Follow the manufacturer's recommendation for formatting the card first. FlashFixers also offers a free low-level format. You can also purchase a lifetime recovery warranty for only $10 per card.

Do you only recover damaged memory cards only from digital cameras?
Though the majority of recoveries sent in to are for digital images, FlashFixers can also recover files from just about any format of lost data including sound files, movies files, data files and others.